Videos
Disrupt 2025 London | How To Stop Agents Being Emotional Punch Bags – The Retail Trust
Your Best Staff Are Breaking: The Retail Trust exposes customer service teams crumbling under modern pressures, and why traditional ‘wellness’ programmes aren’t enough. Discover the revolutionary approaches keeping retail’s frontline fighting fit – and where other industries can learn from them!
Speakers
Chris Brook-Carter, Retail Trust’s Chief Executive, has championed UK retail throughout his career. Previously Managing Director at Retail Week and World Retail Congress, he transformed these brands into digital-first platforms. A pioneering digital media leader and diversity advocate, Chris has been recognised for fighting gender inequality in business leadership. He’s passionate about sport and music.