Disrupt 2025 London | Panel Session: The Next 3-5 Years: The CX Visionary View
Nobody really knows what customer service will look like in five years — but some organisations are making bolder bets than others.
Teresa Restucci is the Head of Global Engagement Centres at British Airways, overseeing their worldwide customer service network. She drives high-performing operations while delivering transformation initiatives in a fast-paced, weather-dependent industry. A data-driven problem solver, Teresa enhances efficiency through strategic insights while managing international teams to address immediate challenges and advance long-term transformation goals.
Dr. Ben Hayes is a leading expert at the intersection of law, technology regulation and human rights. A TEDx speaker and respected voice on emerging tech governance, he brings unique insight into the challenges of regulating rapidly evolving AI systems. Dr Hayes specialises in helping organisations navigate the complex landscape of global AI regulation, balancing innovation with ethical considerations and compliance requirements across UK, EU and US frameworks. His pragmatic approach cuts through regulatory hype to deliver actionable guidance.
