Videos
Disrupt 2025 London | Your Next Customer Service Superstar Doesn’t Speak Your Language – And That’s Perfect!
Hear how award-winning real-time translation technology at Transcom is rewriting the rules of the contact centre, turning language barriers into business opportunities.
Speakers
Jakob Westrgen, SVP IT Products & Partners at Transcom, is a forward-thinking digital leader transforming customer care through AI innovation. He oversees global teams with a problem-solving mindset, continuously leveraging technology to address business challenges. As SVP for IT Products & Partners at Transcom, and a CX specialist, Jakob works alongside 30,000+ professionals worldwide to deliver exceptional customer experiences.