Videos
Disrupt 2026 London | 20 Years in 12 Months: Bromford’s Contact Centre AI Revolution
One of the most ambitious AI-powered transformation programmes in the UK housing sector. In this session, Colin shares the unvarnished story of moving from complexity to simplicity in under a year — from building the business case and supplier selection through to operational delivery. This wasn’t about catching up. It was about taking a bold leap forward to redefine what great service looks like.
