Videos
Disrupt 2026 London | AI Optimist or AI Pessimist; Which Side of the Fence Are You On?
On one side, tech optimists promise a singularity where super intelligent AI eliminates contact centres and creates frictionless customer experiences. On the other, pessimists warn of a catastrophic AI bubble – trillions invested with no return, leaving CX leaders with failed implementations and a looming recession. During this session Stu will unpack both arguments before revealing why the truth for customer service leaders lies somewhere in between.
