Videos
Disrupt 2026 London | Building CX by laying the AI Foundations
Leaders from British Airways, NewDay, and Benenden Health are brought together to unpack the reality behind their AI journeys – beyond the hype and into operational delivery. From early ambition to scaled execution, they will share the challenges they’ve faced, the tough decisions they’ve made, and the lessons learned along the way. If you’re navigating your own AI roadmap, this session offers rare, real-world perspective from organisations turning strategy into measurable impact.
Speakers
