Disrupt 2026 London | ElevenLabs The Voice of What’s Next
Voice is no longer just a channel — it’s becoming the defining frontier of customer experience. In this session, Elias David at ElevenLabs explores why voice is the most natural form of human communication, and what it truly means to bring empathy, authenticity and consistency to AI-powered interactions at scale. From the disconnect between slick digital marketing and robotic contact centre experiences, to the emerging power of agents that can match your brand’s voice across every customer touchpoint, Elias will challenge organisations to stop thinking in silos and start imagining a world where great customer experience is powered by slick voice interactions. As the ChatGPT moment redefined how we interact with technology, voice is set to become the keyboard of the future.
