Since deploying Speech Analytics HomeServe, one of the UK’s leading home assistance providers, has seen significant improvements to its contact centre operations. The HomeServe Speech Analytics team has won multiple awards for their achievements. These range from process improvements that have led to a 20 second per call reduction and the elimination of barriers to achieve first contact resolution, to identifying the root cause for repeat calls and incomplete online journeys.
In this webinar, Rich Mobley, Speech Analytics Manager, discusses how Verint’s Speech Analytics has improved their contact centre efficiency. He will also provide valuable insight for those organisations looking to deploy the solution.
Date: Tuesday 14th May 2019
Time: 10:00AM – 11:00AM