Smarter Schedules, Happier Teams, Better Results
Workforce Management (WFM) Optimisation ensures the right resources are in the right place at the right time. By streamlining operations and boosting agent engagement, it improves efficiency and delivers exceptional customer experiences—all while keeping your teams motivated and productive.
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Topdanmark sees improvements in efficiency and employee satisfaction
with WFM Buddy app.
Migration of 1500 contact centre agents across 13 business units
for Davies Group, leveraging WFM optimisation to streamline their operations.
£5.8 million
in weather-related savings for Davies Group’s clients—and counting.
WFM Optimisation Spotlight: Topdanmark
Sabio helped Danish insurer Topdanmark revolutionise workforce performance by introducing innovative WFM Buddy app as part of their WFM optimisation strategy. This tool makes it quick and easy to do everything from planning your next month’s workload to reporting sickness and contacting managers. The result? Happier agents, more effective operations, and a stronger customer experience.
Is Your Contact Centre Planning Stuck in the Past?
Customer expectations are evolving. Your operations team needs more flexibility. While the principles of contact centre planning remain, the game has changed—and so must your approach to Workforce Management. Discover how to modernise your WFM strategy and drive real performance gains.
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