The Power of Customer Experience Personalisation

INNOVATING YOUR CONTACT CENTRE WITH TWILIO FLEX

Two-thirds of consumers say they will quit a brand if their experience isn’t personalised.

Today’s consumer demands personalised experiences and brands must be equipped to provide them. Innovating in your contact centre is a natural place to start.

3 STEPS TO CREATING A MORE PERSONALISED CONTACT CENTRE EXPERIENCE

1. Provide more channel choice – Providing omnichannel experience is essential. You need to service customers on the channels of their choice
2. Enable Self-Service – Help your customers find the answers they need on their own terms to reduce customer frustration and call wait times
3. Listen to Feedback – Gathering feedback helps you to keep optimising the experience based on what your customers actually want

At Sabio, we have a wealth of experience delivering Flex solutions into different markets and customer journeys. Our distinctive, process-driven approach to helping our customers ensures a seamless deployment.

Let Sabio Unleash The Potential Of Flex