Contact Babel - Exceeding UK Customer Expectations 2023-24
Half of UK customers changed at least one supplier in the past 12 months because of poor customer service, with telcos, retailers and utilities companies most in the firing line.
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“Exceeding UK Customer Expectations 2023-24” identifies the major frontline issues impacting on customer experience, and shows how to solve them.
Based on a survey of 1,000 UK customers, the report reveals:
- What customers most value when contacting a business
- How customer profile and intention changes this
- Customers’ biggest problems with business contact
- The customer type most likely to change supplier because of poor customer experience
- The channel customers want to use - and which they actually use.
Download the report to learn more.