Success stories

Discover the path to brilliant customer experience with Sabio.

Sabio Group
  • Case Study

    Sabio helps manage holiday industry customer demands when ‘call volumes went vertical’ during pandemic

    Read more
  • Testimonial
    Paul Anderson, Divisional Head - Computacenter
  • Testimonial
    Steve Hendry, VP and COO - Atos
  • Testimonial
    Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.
    Alison Hanson, Director of Contact Centre Strategy - HomeServe
  • Testimonial
    With its blend of long-term Avaya, Verint and Nuance accreditations, backed by strong social media, digital and multi-channel resources, Sabio makes an ideal technology partner for our critical 'Contact Centre of the Future' project.
    Paul Downham, Head of Operations for Contact Centres - Home Retail Group
  • Testimonial
    The Sabio OnDemand cloud-enabled approach was perfect for DX. It Incorporates the functionality of Avaya’s core IP Office and ACCS giving a true single view of the customer, as well as providing a powerful platform for future customer contact innovations.
    Mike Sturrock, Chief Information Officer - DX
  • Testimonial
    Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.
    Dave Corless, Head of Resource Planning - Office Depot
  • Testimonial
    Looking to the future we needed an expert technology partner to help us in developing our next generation, multi-channel communications infrastructure.
    Simon Brown, Infrastructure Services Manager - AA
  • Testimonial
    Transitioning our CX infrastructure to the hosted Sabio Cloud CX platform is a smart move for us as it gives us access to the latest best of breed CX technology and tools while taking advantage of Sabio’s secure, resilient and highly available cloud infrastructure services.
    Russell Levan, Group Head of Information Technology - DAS
  • Testimonial
    Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.
    Adam Kinghorn, GI Customer Interaction Controller - LV=
  • Testimonial
    Having Sabio on board as a technology partner for the BGL Group means we always have access to the latest best practice customer engagement technology solutions.
    Jayne Lansdell, Associate Director for Technology & Process - BGL Group
  • Testimonial
    Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.
    Alison Hanson, Director of Contact Centre Strategy - HomeServe