The UK Customer Experience Decision-Makers’ Guide 2022-23

The "UK Customer Experience Decision-Makers' Guide (2022-23 – 5th edition)" is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations. 

The UK Customer Experience Decision-Makers’ Guide 2022-23

Additionally, a survey of 1,000 UK consumers was carried out in June 2022 in order to understand their attitudes to elements of businesses’ CX programmes and what they understand a positive customer experience to be.

The report highlights:

  • How your CX performance benchmarks compare to your competitors
  • Which technologies have the greatest positive impact on CX
  • The most useful CX measurements and benchmarks
  • The channels that customers want to use - and when
  • How automation really affects the customer experience

The findings are reported by vertical market and organisation size, allowing you to compare your CX initiatives to organisations like yours.

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