Workforce Optimization Consultant
Through a unique combination of expertise, technology, and insight, we will guide your business in the creation of exceptional end-to-end digital customer experiences. Putting your customer at the heart of your organisation.
We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
We work across industry verticals, with some of the world’s largest organisations, to transform their customer experience, reduce operational costs and improve customer and employee engagement.
Combining our own unique products and deep sector knowledge with award-winning technologies, we are one of Europe’s fastest growing providers of digital CX transformation solutions, supporting clients in over 50 countries.
We are also plotting a path to net zero with a commitment to the UN Sustainable Development Goals, and we are committed to diversity and inclusion within our workplace. Our workforce reflects the whole of society enabling us to deliver experiences for the whole of society.
We are currently looking for a passionate and enthusiastic Workforce Optimization Consultant to join our Madrid team.
The role involves the deployment of workforce optimisation applications for Contact Centres (recording, speech analytics, workforce management); as well as the integration of solutions in the client's technological environment. The Workforce Optimization Consultant will also be responsible for the Implementation of test plans and technical training; as well as the development of project documentation: both technical and functional.
The role involves the deployment of workforce optimisation applications for Contact Centres (recording, speech analytics, workforce management); as well as the integration of solutions in the client's technological environment. The Workforce Optimization Consultant will also be responsible for the Implementation of test plans and technical training; as well as the development of project documentation: both technical and functional.
Key Responsibilities
- Carrying out the technical implementation of the different projects, integrating the solution into the client's environment according to the specifications.
- Documentation of the projects. Carrying out project test plans.
- Occasional support tasks.
Skills Knowledge and Expertise
Essential
- Proven track record of delivering complex contact centre solutions
- General technical knowledge: servers (Windows Server), virtualisation, networking, databases.
- Autonomy and ability to work and learn without supervision
- Strong spoken and written English: ability to explain complex issues clearly and in detail
Beneficial
- Knowledge of contact centre environments.
- Knowledge of telephony (CTI, SIP).
- Experience with the Verint suite.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include
Benefits may include
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- 25 days paid holiday a year
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU).
Sabio Group are unable to offer sponsorship on any roles advertised.
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU).
Sabio Group are unable to offer sponsorship on any roles advertised.
