Placing Advisor Wellbeing at the top of the Agenda

EMPOWERING PEOPLE TO DELIVER EXCELLENT CX

We strongly believe in empowering advisors, arming them with the equipment and technical capabilities needed to deliver excellent CX – while at the same time being the best version of themselves.

After all, happier advisors mean happier customers…and that can only be a good thing for business!

CHANGE IS AFFECTING YOUR PEOPLE

It’s time to take a data-led approach with science-based insights to improve advisor wellbeing

It’s no secret that today’s contact centre advisors are under immense pressure.

In a recent study, 87% reported high or very high stress levels at their contact centres, with burnout occurring quickly through being overwhelmed, emotionally drained and/or unable to meet constant demands.

It’s now no longer enough for HR teams and contact centre leaders to treat mental health and wellbeing as a morale issue that can be solved through sporadic upbeat campaigns and messages aimed at making everybody happier.

Instead, it’s time to unpack the root causes of stress, fatigue and burnout that are typically caused by systemic working practices, habits and attitudes.

Addressing this will take a more data-led approach with science-based insights to fully gauge the scale of the challenge – and getting it right brings significant value for CX operations.

Download Sabio’s new eBook to discover:

• How transformational CX is having a direct impact on advisor wellbeing
• How you can ‘put your people first’ – for contact centre and business success
• How to empower advisors with a dynamic science-based wellbeing platform
• How wellbeing delivers value for contact centre operators