Contact Babel The Inner Circle Guide to Customer Engagement & Personalisation

NEW REPORT FOR CUSTOMER EXPERIENCE AND CONTACT CENTRE PROFESSIONALS

Contact Babel is the leading analyst firm for the contact centre and CX industry. Sabio has sponsored The Inner Circle Guide to Customer Engagement & Personalisation. The report is a contact centre and CX research report based on surveys with over 400 UK & US organisations and 1,000 customers from each country.

ARE YOU LOOKING TO IMPROVE CUSTOMER ENGAGEMENT & LOYALTY THROUGH PERSONALISTION?

This new report gives hard data and guidance on:

• Using AI to deliver a hyper-personalised experience
• Developing employees’ emotional intelligence and empathy
• Using real-time sentiment analysis
• Which channels are best for customer engagement & personalisation?
• Individualising website and telephony self-service experiences
• The use of predictive analytics and personality-type matching
• Managing the customer’s ‘moment of truth’ and winning loyalty

Download your free copy today.