HomeServe - Impact of Consumer Technology Trends on the Contact Centre

In this video case study, Greg Reed, Chief Marketing Officer at HomeServe discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting HomeServe as well as his highlights from the Amazon and Facebook sessions.

HomeServe - Impact of Consumer Technology Trends on the Contact Centre

 

Topics Include:

  • Your relationship with Sabio
  • Main take-away from the CIO study visit
  • Benefits from the trip
  • Highlights from Amazon and Facebook sessions
  • Key findings and how you will apply them to your organisation
  • Future proofing your organisation
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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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