Genesys Cloud Support Engineer - L1
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
At Sabio Group we are looking for an exceptionally driven Genesys Cloud Engineer L1 to join our Support department.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
At Sabio Group we are looking for an exceptionally driven Genesys Cloud Engineer L1 to join our Support department.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
The person selected for this role will carry out the following functions:
- Problem solving. Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.
- Continuous improvement. Perform analysis on platform problems and propose actions to avoid recurring technical problems.
- Communication. Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise and effective way.
- Configuration and administration of the Genesys Cloud environment in one of our customers
- Ticket management: follow-up, track and ticket escalation within the customer ticketing tool.
- Manufacturer escalation if necessary
Skills Knowledge and Expertise
Technical skills:
- Experienced in Contact Center environments, especially those implemented on Genesys Cloud (6 months of Genesys Cloud Experience minimum).
- Experienced in monitoring and alarm systems
Competencies & Behaviours
- Degree in ICT (Computer Science, Telecommunications) is a plus.
- Available to work rotating shifts (morning and afternoon shifts)
- Knowledge and experience with contact center technologies (Genesys Cloud).
- Knowledge and experience with ticketing tools (Remedy, ServiceNow).
- Responsibility
- Proactivity
- Teamwork
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include
Benefits may include
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private healthcare
- 25 days paid holiday a year
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
