Careers

Sabio Group

Technical Office Manager

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience
 
At Sabio Group we are looking for an exceptionally driven and experienced Technical Office Manager to join our Support department.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Key Responsibilities

The person selected for this role will carry out the following functions: 

· Responsible for the delivery of contact center improvements to one or multiple clients

· Responsible for ensuring the delivery agreed with the clients

· Responsible for follow-up all the projects that are being delivered to the client: ensuring that all the stages are met successfully

· Responsible for guarantee the optimization of SABIO resources involved in the execution of developments and projects, having a strategic vision that allows it to focus on the results of each project.

· Defining strategically efficient technological solutions adapted to each business environment in which they will have to be deployed.

· Generating innovation to keep the Contact Center technological environment updated

· Taking the necessary leadership to promote a positive sentiment on the client side related to the Managed Services Technical team performance.

· Support the sales organization, providing expert advice in technical aspects of complex Managed Services deals. 

Skills Knowledge and Expertise

People 
  • Maintaining effective working relationships across the Group. 
Customers 
  • Strong skills of stakeholders’ management, under good and bad conditions. 
  • Promote service improvement, quality and client retention. 
  • Build a truly trust relationship with the client. 
 Technical skills: 
  • Experience with technologies and tools used in the Contact Center cloud environment.
Competencies & Behaviours
  • Degree in ICT (Computer Science, Telecommunications).
  • Knowledge and experience with contact center technologies.
  • Knowledge and experience with ticketing tools (Remedy, ServiceNow, JIRA).
  • Responsibility 
  • Proactivity
  • Teamwork

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private healthcare
  • 25 days paid holiday a year
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. 
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Department
Support
Employment Type
Full Time
Location
Madrid
Reporting to
Cristobal Ramos Perez

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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
Discover more about Sabio