Semafone - Keeping your Telephone Payments Watertight
It can sometimes seem an impossible task protecting your call centre from external and internal threats. You must make sure you have sealed any cracks in your infrastructure to prevent a data breach. Also, you need to make sure that no sensitive card data leaks from your telephony infrastructure into your IT environment. This is crucial when taking payments over the phone.
Of course, the Payment Card Industry Data Security Standards (PCI DSS) are ultimately on your side. Protecting your customers from fraud also protects your business from the reputational and financial damage that result from a data security incident.
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance without the need for burdensome controls. This will help you improve customer service and security at the same time.
