Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution, empowers businesses and users with a true end-to-end view of customer journeys.
Avaya Oceana® delivers complete, integrated multi-touch support and personalised interaction management capabilities. It supports all media types such as traditional voice and web and mobile chat, all across variety of different devices.
By providing a clearer, more complete view of your customers' activities, across both traditional and digital communication channels, Avaya Oceana® can help your business:
- Drive customer satisfaction, loyalty and lifetime value
- Create a competitive, differentiated brand experience
- Optimise agent and resource productivity
- Deliver better business outcomes
- Align staff with enterprise goals while improving productivity
