Avaya Oceana® Solution

Avaya Oceana® Solution

Avaya Oceana®, a next generation, multi-touch customer experience management solution, empowers businesses and users with a true end-to-end view of customer journeys.

Avaya Oceana® delivers complete, integrated multi-touch support and personalised interaction management capabilities. It supports all media types such as traditional voice and web and mobile chat, all across variety of different devices.

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By providing a clearer, more complete view of your customers' activities, across both traditional and digital communication channels, Avaya Oceana® can help your business:

  • Drive customer satisfaction, loyalty and lifetime value
  • Create a competitive, differentiated brand experience
  • Optimise agent and resource productivity
  • Deliver better business outcomes
  • Align staff with enterprise goals while improving productivity

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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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