Raconteur Business Transformation 2022
Customer experience (CX) has transformed over the past two years – and companies that are able to direct their queries to the places where they’re most efficiently dealt with will retain the most customers. Interaction and data management will be key…
Business transformation is a holistic process aimed at making fundamental changes to how a business is run in order to adapt to market shifts and trends. Investing in tech is the easy part. Breaking down silos, shifting the company culture and building employee buy in are the real challenges.
We're delighted to have Sabio feature on page 15, the article entitled ‘The new age of customer service calls for a strong CX’ sees our CEO, Jonathan Gale, take a deeper look at not just the volume of interactions which has proliferated, but the number of channels they are distributed across – from email, to web chat, social media to mobile apps.