Take your first step towards a digital voice channel

Take your first step towards a digital voice channel

Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre. By capturing customers intents and categorising the reasons for calling, you build rich insights to help support business decisions.


Voice is now a digital UI, and innovative businesses are digitising the voice channel to help them meet their strategic goals for customer service – including automation.

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