Unlocking the power of your WFM platform
Having WFM technology in place doesn’t always mean your organisation experiences maximum benefit.
Why Sabio WFM Optimisation?
Our decades-long experience means we know exactly how to help you get the most from your WFM technology, including saving on costs and achieving maximum Return on Investment (ROI).
Through Sabio’s WFM Optimisation service, we can baseline your WFM platform and provide tailored support to maximise its effectiveness – providing key insights back into your business for continuous improvement.
Sabio WFM Optimisation ensures you have the correct number of skilled advisors in place to deal with customer demand without the danger of overstaffing.
How do we do it?
- Sabio provides a service with a proven methodology to support and mentor an organisation’s operational teams to fully exploit their investment in WFM technology
- We will baseline your use of WFM, then build a roadmap of process improvements, adhoc feature training and reconfiguration as required
- We’ll stay in touch with regular & ongoing consultations, assessing the impact of along the way using agreed metrics to measure success