Disrupt 2023 - People Track - Stories from the Frontline Panel Discussion

Martin Teasdale, Founder, Get Out of Wrap hosts the panel discussion 'Stories from the Frontline'. Joining the panel were:

  • Stephen Yap, Research Director, CCMA
  • Nick Wingrove, VP Solution Consulting, GENESYS
  • Daniel Fretwell, Quality Assurance Manager & Training Lead, The Cotswold Company
  • Karolina Watkins, Customer Relations Centre Team Leader, Nespresso UK & RoI
  • Parveen Jamal, Contact Centre Team Manager, DDC Outsourcing Solutions
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