Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

Contact centre technology specialist Sabio is initially implementing Verint WFM to support BGL Group’s 1,200-strong contact centre operation, before extending the rollout to support web and back-office operations

Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

Report highlights Sabio’s strong Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement capabilities.

Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

BGL Group works with Sabio to deploy Nuance-based solution to power Budget Insurance’s ‘Budget Becky’ Virtual Assistant solution

BGL Group works with Sabio to deploy latest LivePerson webchat technology as part of integrated Self Service Centre. Webchat success recognised in recent UK National Contact Centre Awards, BGL Group wins Webchat Team of the Year

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

Sabio transitions legacy DAS UK telephony/workforce optimisation systems to scalable hosted infrastructure, unlocking significant capex savings in first year.

Sabio’s customers continued to set the standard at this week’s Verint Engage EMEA 2017 Annual Customer Awards, winning two out of the six available EMEA categories.

In a recent ‘FinTech Finance Virtual Arena’ episode, Barry Webb of BGL Group and I discussed digital customer experience during the COVID-19 pandemic.