Initial findings from Leeds City Council suggest that online live chat will become an important contact channel for local government customers.

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to support omnichannel capabilities

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

Customer experience specialist to provide MSc students with opportunity to work on next generation CX data integration and analytics challenges.

Automated post call survey tool enables precise CSAT analysis, helping the council to optimise engagement across key customer-facing activities

Online briefing gives contact centre managers opportunity to raise key concerns and hear answers from Government BEIS representative. The CCMA and Sabio to host Online Briefing, Wednesday 16th December, 12:00- 13.00

How Contact Leeds and Sabio worked together to collect immediate and relevant customer feedback – at a fraction of the cost of previous postal feedback campaigns.

In this interview Simon Thorpe meets some of the management team and explores how real-time feedback can help drive both agent and customer satisfaction.

With the EC’s MiFID II Markets in Financial Instruments regime coming into effect last week, it’s clear that 2018 is set to be a year characterised by regulatory change and compliance efforts.

Continuing profile series of some of the customer engagement sector’s leaders, we interviewed Leeds City Council’s Technical Support and Development Manager, Laura Batley.

Sabio to focus on emergence of User Centred Transformation as key service design methodology at UXD Healthcare Amsterdam event on 5th July