Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

When a major bank such as Barclays starts using voice biometrics to streamline the auth

With the announcement today that HSBC will be rolling out voice and fingerprint biometric verification for its 15 million plus mobile banking customers, it’s pretty clear that biometrics technology is now going mainstream in the UK.

Having attended Nuance’s annual Customer Experience Summit in London earlier this week, it’s clear that self-service automation is making real inroads.

Bright report reveals how UK industries perform when it comes to customer service.

In 2018 customer advocacy, will become even more critical for banks as the Competition and Markets Authority’s (CMA) plan to publish service quality metrics for the first times becomes a reality.

With the EC’s MiFID II Markets in Financial Instruments regime coming into effect last week, it’s clear that 2018 is set to be a year characterised by regulatory change and compliance efforts.

The “voice of the customer” takes on a very literal meaning when you’re dealing with contact centre security.