Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

Saga, a leading provider of financial and travel products for the over 50s, has engaged contact centre technology specialist Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

Sabio to deliver expert support and pro-active monitoring for easyJet’s Operational Service Desk

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to support omnichannel capabilities

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

In February six members of our senior management team set themselves the task of completing the Three Peaks Challenge – walking the highest mountains in Scotland, England and Wales within 24 hours.

Everyone talks about providing great customer experiences, but how can you make that happen?

Last week Forrester Research’s lead contact centre analyst found herself on hold for 30 minutes waiting for a Bank of America agent to help.