Sabio integrates Semafone's patented PCI solution to help Avaya customers avoid the cost and burden of PCI compliance by removing sensitive card data from the contact centre.

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

In a recent email I asked contacts what they thought about our recent peer research (2013 Top Challenges Infographic) which reveals that the greatest challenge for contact centre management is not directly about technology or even the customer...

There has been some uncertainty around our legacy platforms for a couple of years now. Back in 2012 Avaya announced it would no longer develop the CS1000 platform after the release of 7.6 in March 2013.