Sabio, the specialist contact centre and unified communications systems integrator, has featured in this week’s Connected Business Supplement in a story, written by Jane Bird, about the success of DHL’s global customer centre upgrade programme.

DX (Group) plc has chosen Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

Sabio to work with the UK’s largest catering equipment supplier to help optimise customer contact technology and enable Nisbet’s digital engagement strategy

Customer experience specialist outlines deployment-ready tactics for increased digital engagement

Sabio has worked with Yorkshire Building Society, the UK's second largest building society, for over a decade developing, implementing and supporting a best practice Avaya-based communications and contact centre infrastructure to support the Socie

In my last blog I focused on how effective Workforce Management is a pre-requisite for a successful contact centre operation, however it's also about the space it gives you to focus on other Workforce Optimisation aspects such as Quality Monitorin