Technology Trends for 2019 from Gartner highlights how AI platforms are reshaping the way that customers interact with brands. From a CX perspective, it’s essential that brands are also smart about how they integrate new digital technology into their customer engagement strategy.
Digital transformation is now key in the delivery of customer service. Many organisations are looking to better support their customers by introducing more intelligent automation and self-service opportunities and leveraging digital technology solutions in order to reduce cost.
This webinar looked at the importance of achieving the right balance between digital automation and self-service in conjunction with and human-assisted CX services, to create a brilliant customer experience.
Panellists:
Paul Conlin, Principal Solutions Manager- Digital, Sabio
Paul Brassington, Principal Solutions Manager, Sabio
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