Optimising Your Contact Centre’s Performance with Workforce Management

In this webinar, we covered how you can get the most out of your WFM solution.

Optimising Your Contact Centre’s Performance with Workforce Management

Workforce Management is key to optimising your contact centre’s performance. But how do you get the most out of your WFM solution? Watch our webinar as we cover forecasting and scheduling with the Verint solution.

Panelists:
  • Dan Stimpson, Head of WFO Solutions, Sabio
  • Jim Fleming, WFH Solutions Consultant, Sabio


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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
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