Resilience 2.0 - In It Together - the power of community, identity and control

Resilience 2.0 - In It Together - the power of community, identity and control
  • Setting the scene - Agent Experience (AX) in the contact centre today.  The cost of poor agent mental health and the opportunity for change
  • Resilience as a team sport - the importance of creating an environment where agents can be their best
  • The power of data in creating this environment - and in driving a systematic approach to wellbeing
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Did you know?
Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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