DVELP CEO, Tom Mullen explained in just 30 minutes how to improve customer centre operational efficiency and provide a more personalised service using Agent Assist.
Agent Assist has been designed to continually analyse the conversation between customer and agent. The underlying AI surfaces key information to assist the agent in real-time, so they can give expert answers quicker and come to a resolution faster.
In this webinar we showed you how to build an intuitive customer care environment while seamlessly integrating with existing contact center technology.
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