CX Index - Powering Next Generation Voice of the Customer Solutions
CX Index sits at the core of Sabio’s comprehensive VoC approach, enabling your organisation to capture, understand and action the issues that your customers really care about.
WINNING OUTCOMES WITH SABIO VOICE OF THE CUSTOMER
Sabio’s VoC consultants deploy the technology and work in partnership with your CX team to understand your customer priorities and focus on targeted improvements based around the most compelling Return on Investment opportunities.
VoC programmes provide a deep understanding of what the customer is thinking, providing an opportunity to secure benefits across a range of business areas, including:
- Lower Operational Costs
- Increased Customer Advocacy
- Increased Customer Loyalty
CX INDEX CLOUD – ENABLING BEST PRACTICE VOICE OF THE CUSTOMER SOLUTIONS
CX Index Cloud integrates with a broad range of platform solutions including Genesys Cloud, and is listed as a premium app in the Genesys App Foundry. CX Index combines key capabilities such as:
- Reporting & Analysis
- Multi-tiered & Customisable Dashboards
- Case Management
- Real-time & Accountable Customer Feedback
- Survey Delivery & Management
- Omnichannel Feedback
- Multi-language Support for Global Deployments
- Social Media Listening, Messaging & Advocacy
- Sentiment Analysis
- Natural Language Processing Engine (NLP)
- Gamification
