CX Index - Powering Next Generation Voice of the Customer Solutions

CX Index sits at the core of Sabio’s comprehensive VoC approach, enabling your organisation to capture, understand and action the issues that your customers really care about.

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CX Index - Powering Next Generation Voice of the Customer Solutions

WINNING OUTCOMES WITH SABIO VOICE OF THE CUSTOMER

Sabio’s VoC consultants deploy the technology and work in partnership with your CX team to understand your customer priorities and focus on targeted improvements based around the most compelling Return on Investment opportunities.

VoC programmes provide a deep understanding of what the customer is thinking, providing an opportunity to secure benefits across a range of business areas, including:

  • Lower Operational Costs
  • Increased Customer Advocacy
  • Increased Customer Loyalty

CX INDEX CLOUD – ENABLING BEST PRACTICE VOICE OF THE CUSTOMER SOLUTIONS

CX Index Cloud integrates with a broad range of platform solutions including Genesys Cloud, and is listed as a premium app in the Genesys App Foundry. CX Index combines key capabilities such as:

  • Reporting & Analysis
  • Multi-tiered & Customisable Dashboards
  • Case Management
  • Real-time & Accountable Customer Feedback
  • Survey Delivery & Management
  • Omnichannel Feedback
  • Multi-language Support for Global Deployments
  • Social Media Listening, Messaging & Advocacy
  • Sentiment Analysis
  • Natural Language Processing Engine (NLP)
  • Gamification
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Sabio is Spanish for 'wise', and is associated with King Alfonso X 'El Sabio' (1221-1284).
The name Sabio reflects the importance we place on the quest for knowledge, achievement and embracing the benefits of the diversity.
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