Given the high quality of winners of last night’s European Contact Centre & Customer Service Awards (ECCCSAs) it’s perhaps initially hard to square this celebration of service excellence with reports this week that both UK and US customer service indexes are dropping in overall CX quality.

• Sabio received the award at Westcon’s annual partner summit, ‘IMAGINE 2022’ 
• The digital CX transformation specialist was recognised for its ‘outstanding performance in regional growth’ and for its success in ‘cloud technology adoption’ across EMEA