Among the winners were companies at the forefront of different sectors including Insurance, Banking, Telecommunications, Retail, Utilities and Transport.

Verint connects work, data and experiences to help your people serve customers better every day.

Verint verbindt werk, gegevens en ervaringen om uw mensen te helpen klanten elke dag beter van dienst te zijn. Hun Customer Engagement Portfolio maakt gebruik van de nieuwste AI en analyses, een open cloudarchitectuur en de wetenschap van klantbinding om uw team dichter bij uw klanten te brengen.

Vodafone is a clear example of a company that is a pioneer in the use of Artificial Intelligence and Natural Language at its contact centre.

Vodafone is een duidelijk voorbeeld van een bedrijf dat een pionier is als het gaat om het gebruik van artificial intelligence en natural language in zijn contactcenter.

The Customer Centric age has led many companies to place an ever greater focus on their customers and to make them a top priority. The creation of specialised Customer Care or Customer Experience departments to improve interactions with customers has proven essential in this respect. Customer service has been further reinforced via technology introduced as part of companies' digital transformation, ensuring excellent service throughout the purchase process and in case of any other needs. 

Using the power of the cloud and AI, Genesys technology connects every moment on the customer journey, across marketing, sales and service, on any channel.

Elk jaar levert Genesys meer dan 70 miljard opmerkelijke klantervaringen voor organisaties in meer dan 100 landen. Met behulp van de kracht van de cloud en AI verbindt de technologie van Genesys elk moment van de customer journey, via marketing, sales en service, via elk kanaal.

MyVoice project has redefined Vodafone's Voicebot and made it more customer-oriented, intelligible and empathetic.

We have designed and implemented different personalities in the project to offer a better customer service.

Vodafone, one of Spain’s leading telecommunication firms, was able to improve the experience of its clients in the Professional and Small companies segment thanks to a consultancy project in which Sabio used its know-how and experience to capitalise on the Verint Speech Analytics solution.

Vodafone has been working with Sabio for over two years to increase user satisfaction across a range of stages and products.

Vodafone, een van de toonaangevende telecommunicatiebedrijven in Spanje verbeterde de ervaring van zijn klanten in het segment professionele en kleine bedrijven. Dit dankzij een consultancyproject waarin Sabio zijn kennis en ervaring gebruikte in combinatie met de Verint Speech Analytics oplossing.

Vodafone werkt al meer dan twee jaar samen met Sabio om de klanttevredenheid van een aantal klanttrajecten en producten te verhogen.

• Emovis, part of Abertis Mobility Service (AMS), is a leader in toll-based mobility solutions enabling millions of motorists to travel seamlessly across the world’s busiest cities and highways
• Barcelona-headquartered, with operations in United States, Canada, Spain, UK,  Croatia, Qatar and Puerto Rico
• Recently awarded the largest toll enforcement contract in the UK
• Sabio is supporting the migration of its 70-seat UK contact centre to the cloud
• Agreement also includes Sabio support as well as managed service and network service capability

In today’s contact centres we measure advisors more than just about any other role across any sector. But do we ever stop to think about what it is that we’re measuring – and more importantly, what we’re not?

In de huidige contactcenters meten we de functie van contactcenteradviseurs meer dan iedere andere functie in elke sector. Maar staan ​​we er wel eens bij stil wat we meten – en belangrijker nog, wat we niet meten?

Why it’s time to look inwards and unlock the potential of your #1 asset

CHANGE IS AFFECTING YOUR PEOPLE

Disruptive factors such as digital transformation, the increased use of automation and AI, smarter use of data across the business, and the transition to the cloud are all combining to bring huge change across the customer service sector.

Waarom het tijd is om in uw organisatie te kijken en het potentieel van uw #1 asset te ontsluiten

VERANDERING HEEFT INVLOED OP UW MEDEWERKERS

Twilio lets organisations use communications and data to add intelligence to every step of the customer journey. That’s why hundreds of thousands of businesses now use Twilio to design, build and deliver brilliant experiences for their customers.