Reduce call volumes in 30 minutes with contact centre AI
See how DVELP saved time for M&S in their contact centre Average Handling Time through automation.
DVELP explained how Airline, DVELP’s solution based on Twilio and Google Dialogflow made it possible to deploy a solution for in 30 days that increased routing accuracy by 70% over their existing IVR, and saved 10 seconds in handling time.
To ensure they can offer best-in-class customer experiences, M&S asked DVELP to help replace a legacy phone system which routes 11 million calls to stores and contact centre per annum, with an AI-powered solution to improve the accuracy, efficiency and scalability of routing.
Tom Mullen, CEO, DVELP
Stuart Dorman, Chief Innovation Officer, Sabio