As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
Avaya is a global leader in the provision of digital communications software and services, and Sabio is one of Avaya’s leading specialist global CX partners. We have held the highest level Avaya partner accreditation – Diamond Edge – for some 15 years.
Sabio is particularly recognised for its ability to deliver and manage major, end-to-end Avaya customer experience and digital transformation solutions, including those based on the latest Avaya Breeze and Avaya Oceana technologies.Visit website
With almost 20 years’ of Workforce Optimisation expertise, Sabio has enabled hundreds of organisations to achieve significant savings and ROI through the deployment of solutions from the Verint Customer Engagement portfolio.
Sabio has been a Verint Premier Partner – Verint’s highest-level partner accreditation – for over ten years, and is the only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Workforce Optimisation suite.Visit website
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
Dvelp part of Sabio Group, partner with Google Cloud Platform to offer our customers cutting edge AI technology that scales horizontally.
AWS is an omnichannel experience that helps companies provide superior customer service across voice and chat.
Nuance helps organisations to transform customer service into an experience that consumers love through customer engagement solutions powered by AI.
Semafone’s trusted solutions allow your contact centre agents to securely take sensitive authentication data, while remaining in full conversation with the customer.
Gamma provides a range of communications services to the business market, including inbound, calls and lines, SIP trunking and hosted services.
LivePerson is driving today’s new era of messaging, conversational design and the introduction of bots/AI into the customer care of the world’s largest brands.
Now Interact is a leading Artificial Intelligence vendor that offers targeted machine learning applications which optimize the bridge between digital and offline channels.
RMG provides a real-time solution that seamlessly integrates with all your systems and visually provides you with the information and insight from the data they gather.
Vizolution’s SaaS customer engagement solutions allow businesses to deliver seamless omni-channel customer journeys, improve customer experience and reduce costs.
Blog: How retailers can use digital tools to reduce post-Christmas returns and provide a better CX
Tis the season of gift-giving – and returning. January sees retailers flooded by returns as consumers send back unwanted gifts and regret those sales bargains. The cost to shops of this activity is huge. But there are some simple things retailers can do to support customers and reduce returns.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Case Study: How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
The modern-day call centre has taken some significant technological advances over the past few years and multinational retailer Marks & Spencer want to stay ahead of the curve.
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Case Study: How BGL Group extended self-service capabilities to phone with AI
DVELP’s call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel
Blog: Would you trust a chatbot to mix you a cocktail?
Imagine you’re standing at a bar and the barman comes over to serve you.
Blog: How to manage your CX in a crisis
Use our crisis response framework to help your business adapt and meet customer demand.
Blog: Enabling high quality Customer Experience at scale for Direct Line Group
How Sabio is helping to deploy multiple chatbots to make customer digital journeys easier
Case Study: Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution
M1 was keen to extend its digital service offering with a virtual assistant chatbot solution to provide its customers with a high quality, conversational interface to help simplify online customer journeys.
Case Study: Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie
GovTech had been exploring the use of Virtual Assistants and Artificial Intelligence technology to help Singapore’s citizens and businesses navigate online government services and improve service delivery.
Blog: Breaking free from the first generation omni-channel trap
Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies
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