As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
Avaya is a global leader in the provision of digital communications software and services, and Sabio is one of Avaya’s leading specialist global CX partners. We have held the highest level Avaya partner accreditation – Diamond Edge – for some 15 years.
Sabio is particularly recognised for its ability to deliver and manage major, end-to-end Avaya customer experience and digital transformation solutions, including those based on the latest Avaya Breeze and Avaya Oceana technologies.Visit website
With almost 20 years’ of Workforce Optimisation expertise, Sabio has enabled hundreds of organisations to achieve significant savings and ROI through the deployment of solutions from the Verint Customer Engagement portfolio.
Sabio has been a Verint Premier Partner – Verint’s highest-level partner accreditation – for over ten years, and is the only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Workforce Optimisation suite.Visit website
Genesys customer service software allows you to meet or exceed daily KPIs, promote your products and services, increase productivity and arm your team with tools.
Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
Dvelp part of Sabio Group, partner with Google Cloud Platform to offer our customers cutting edge AI technology that scales horizontally.
AWS is an omnichannel experience that helps companies provide superior customer service across voice and chat.
Nuance helps organisations to transform customer service into an experience that consumers love through customer engagement solutions powered by AI.
Semafone’s trusted solutions allow your contact centre agents to securely take sensitive authentication data, while remaining in full conversation with the customer.
Gamma provides a range of communications services to the business market, including inbound, calls and lines, SIP trunking and hosted services.
LivePerson is driving today’s new era of messaging, conversational design and the introduction of bots/AI into the customer care of the world’s largest brands.
Now Interact is a leading Artificial Intelligence vendor that offers targeted machine learning applications which optimize the bridge between digital and offline channels.
RMG provides a real-time solution that seamlessly integrates with all your systems and visually provides you with the information and insight from the data they gather.
Vizolution’s SaaS customer engagement solutions allow businesses to deliver seamless omni-channel customer journeys, improve customer experience and reduce costs.
NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to transform their customers and workforce experiences based on advanced analytics of structured and unstructured data.Visit website
Blog: Missed out on the most anticipated virtual event of the summer? Fear not, we’ve got you covered…
Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
Blog: Give your automation and AI some people power
How to get your teams working together and feeling better.
eBook: Automation and AI that unites your people
An effective automation and AI solution can transform your business. But to change your business, you'll need to change the culture within it, so that technological change can flow through your whole company.
Blog: I want to book my holiday with a robot: how automation can help the travel industry
As the travel sector faces a huge volume of calls, it’s worth remembering that bots have their benefits. Find out how automation can support holiday contact centre agents and improve your customer experience.
Blog: How retailers can use digital tools to reduce post-Christmas returns and provide a better CX
Tis the season of gift-giving – and returning. January sees retailers flooded by returns as consumers send back unwanted gifts and regret those sales bargains. The cost to shops of this activity is huge. But there are some simple things retailers can do to support customers and reduce returns.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Case Study: How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
The modern-day call centre has taken some significant technological advances over the past few years and multinational retailer Marks & Spencer want to stay ahead of the curve.
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Case Study: How BGL Group extended self-service capabilities to phone with AI
DVELP’s call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel
Blog: Would you trust a chatbot to mix you a cocktail?
Imagine you’re standing at a bar and the barman comes over to serve you.
Speak to an expert
If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.