As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
Avaya is a global leader in the provision of digital communications software and services, and Sabio is one of Avaya’s leading specialist global CX partners. We have held the highest level Avaya partner accreditation – Diamond Edge – for some 15 years.
Sabio is particularly recognised for its ability to deliver and manage major, end-to-end Avaya customer experience and digital transformation solutions, including those based on the latest Avaya Breeze and Avaya Oceana technologies.Visit website
With almost 20 years’ of Workforce Optimisation expertise, Sabio has enabled hundreds of organisations to achieve significant savings and ROI through the deployment of solutions from the Verint Customer Engagement portfolio.
Sabio has been a Verint Premier Partner – Verint’s highest-level partner accreditation – for over ten years, and is the only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Workforce Optimisation suite.Visit website
Nuance helps organisations to transform customer service into an experience that consumers love through customer engagement solutions powered by AI.
Semafone’s trusted solutions allow your contact centre agents to securely take sensitive authentication data, while remaining in full conversation with the customer.
Gamma provides a range of communications services to the business market, including inbound, calls and lines, SIP trunking and hosted services.
LivePerson is driving today’s new era of messaging, conversational design and the introduction of bots/AI into the customer care of the world’s largest brands.
Now Interact is a leading Artificial Intelligence vendor that offers targeted machine learning applications which optimize the bridge between digital and offline channels.
RMG provides a real-time solution that seamlessly integrates with all your systems and visually provides you with the information and insight from the data they gather.
Genesys customer service software allows you to meet or exceed daily KPIs, promote your products and services, increase productivity and arm your team with tools.
Vizolution’s SaaS customer engagement solutions allow businesses to deliver seamless omni-channel customer journeys, improve customer experience and reduce costs.
Brochure: Digital Engage – Content Sharing
Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email, or through other channels
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.
Case study: Deploying intelligent live chat for Leeds City Council
Sabio recommended the LiveEngage live chat solution from LivePerson to enable the Council to deploy more personalised, human interactions online.
Case study: Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Video: Impact of Consumer Technology Trends on the Contact Centre – Saga
Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley.
White paper: Voice Biometrics goes Mainstream
The latest biometric technologies can help customers to be verified based on their unique physical characteristics - whether it's their voice, fingerprint or face.
White paper: Placing messaging at the heart of your Customer Engagement Strategy
At Sabio we understand the key role that operational messaging technologies such as SMS, webchat and social messaging play in impacting the CX.