Contact Babel UK Customer Experience Decision Makers guide 2024-25

NEW REPORT FOR CUSTOMER EXPERIENCE PROFESSIONALS

The UK Customer Experience Decision-Makers’ Guide (2024-25 – 7th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

REPORT BASED ON SURVEYS WITH 212 UK ORGANISATIONS AND 1,000+ INTERVIEWS WITH UK CONSUMERS

The report shows customer experience and contact centre professionals:

• Why AI is being implemented, and the outcomes that are being seen
• What customers say really influences their experience
• How your CX performance benchmarks compare to your competitors
• Which technologies have the greatest positive impact on CX
• The channels that customers want to use – and when

Findings are reported by vertical market and organisation size, so you can compare your CX initiatives and performance to organisations like yours.

Download the report to learn more.