Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
The potential cost saving for organisations looking to migrate from traditional ISDN lines to SIP Trunking are significant. Many of our larger customers running resilient SIP Trunks have seen a 25-30% reduction in line rental & call costs.
Why it’s time to look at your Network Services spend:
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.
Brochure: Mitigate Production Risks with Sabio Performance Testing
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems' actual load, prior to launching.
Case study: Building a platform for effective customer engagement at P&O and Cunard
P&O Cruises and Cunard worked with Sabio on the deployment of a best practice Avaya Aura® WFO solution incorporating WFM, Call Recording and Quality Monitoring.
White paper: Voice Biometrics goes Mainstream
The latest biometric technologies can help customers to be verified based on their unique physical characteristics - whether it's their voice, fingerprint or face.
Video: Highlights: Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Video: Sabio Network Services
The telecoms world is moving to SIP. SIP trunking uses the language of the internet to transfer calls. It is lower cost, flexible and more resilient.