Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres. Also, it provides the peace of mind and allow you to focus on your own business objectives and aspirations.
Powered by Avaya combining the best of both worlds, Sabio OnDemand enables you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions. This is delivered in a flexible, hosted model that’s backed by a proven contact centre technology specialist.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.
White Paper: Speech Analytics goes Mainstream
Speech analytics remains a significant investment area for companies, given its ability to drive operational improvements, contain costs and impact customer satisfaction.
Case Study: Sabio helps manage holiday industry customer demands when ‘call volumes went vertical’ during pandemic
How Sabio transformed a company’s call handling, using Gamma, to transition their customer queues into the cloud.
Blog: Okay, you’re in the Cloud. Now what?
Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.
Blog: Don’t just replicate with the cloud. Take these steps to truly transform your CX
Any kind of meaningful transformation takes effort and focus. Transforming your customer experience through a cloud migration is no different.
Blog: Cloud Contact Centre – a powerful platform for change
Unless you know what problems you’re trying to solve with the cloud, you may not see the contact centre transformation you had hoped for. But once you have a plan, the sky’s the limit.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Is the cloud really the best “Location, Location, Location” for your contact centre?
The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.
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