Sabio OnDemand Support Services

Brochure: Optimise your communications with Sabio Network Services

Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.

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Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level

The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.

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Case study: Call Back Solution for Sage

Sage selected a web-based call back solution from Sabio, to provide customers with the choice of a call back when contact centre staff were unavailable.

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Sabio Insight

White paper: Speech Analytics goes Mainstream

Speech analytics remains a significant investment area for companies, given its ability to drive operational improvements, contain costs and impact customer satisfaction.

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Video: Highlights: Sabio’s Disrupt CX 2019

Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.

Video: Hello, we’re Sabio

At Sabio we make sure your customer experience is brilliant, then stays brilliant.

Video: PCI Compliance and Payments

Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.

Brochure: Semafone – Keeping your Telephone Payments Watertight

Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.

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Video: Highlights: Sabio’s Transforming Customer Contact Conference

With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies

Video: Semafone Bank Account Verification and Customer Identification

Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.

Video: Semafone Secure Card Transactions Over the Phone

Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.

Video: Nuance Biometrics SpeechSecure

Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.