Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres. Also, it provides the peace of mind and allow you to focus on your own business objectives and aspirations.
Powered by Avaya combining the best of both worlds, Sabio OnDemand enables you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions. This is delivered in a flexible, hosted model that’s backed by a proven contact centre technology specialist.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.
White Paper: Speech Analytics goes Mainstream
Speech analytics remains a significant investment area for companies, given its ability to drive operational improvements, contain costs and impact customer satisfaction.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Is the cloud really the best “Location, Location, Location” for your contact centre?
The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.
Blog: Is remote working a permanent option for contact centres?
With the right technology and careful planning, working from home creates huge opportunities for contact centres
Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world
So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.
Blog: Ambition is the key to BGL Group’s ECCCSA success
At this year’s ECCCSA European Contact Centre & Customer Services Awards, BGL Group was named as Large Contact Centre of the Year. This was a category that BGL Group also won two years ago.
Case Study: How Sabio Helped HomeServe to take Speech Analytics to the Next Level
Combining Speech Analytics with effective stakeholder engagement and business improvement has unlocked significant benefits for HomeServe.
Blog: Breaking free from the first generation omni-channel trap
Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies
Blog: Taking the frustration out of digital payments
How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels