Cloud contact centres are agile, scalable and flexible
Brilliant CX hinges upon your ability to react to the needs of your customers. On the cloud you can scale and adopt new services pretty much instantly. Cost of ownership can be 20% lower. Budgets are easier to predict. The way to deliver a consistently great customer experience today is to embrace the flexibility of the cloud.
We are the people to talk to about moving to the cloud
Of course, moving to the cloud involves choices. Do you deal with sensitive information, in which case do you need a ‘private cloud’? Or would it be more cost-efficient to try a hosted model? Our experience means there is no-one better to guide you.
Cloud contact centre technology
The foundation for our cloud contact centre solutions is the Sabio CX Platform. It supports all contact centre technology and software you need: telephony, automatic call distribution (ACD), omni-channel, automation, workforce optimisation, reporting and more. You can also upgrade your capabilities progressively. One of the beauties of the cloud is that new tools are there ready to use. You literally just turn them on.