NEW REPORT FOR CUSTOMER EXPERIENCE PROFESSIONALS

The UK Customer Experience Decision-Makers' Guide (2024-25 - 7th edition) is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial.

The latest industry report from Call Centre Helper has just landed, and it's packed with some interesting insights.  

We're thrilled to be exhibiting at the Forum 2024 Autumn: Raising Standards.

In the latest episode of the podcast CX Unwrapped, hosted by Sabio Group’s Business Consultant Maaike Verwer, fellow Sabio AI and Automation Specialist Phil Jordan explores the real-world challenges and opportunities of implementing AI in customer service.

We're thrilled to be sponsoring the 2nd In person meeting for the Independent User Group for Amazon Connect. The event will bring together many of the UK's Amazon Connect consumers, Partners and SME's to discuss all things Amazon Connect.

We're thrilled to be sponsoring the Local Government Partnership Network (LGPN) event with our partner, Avaya. LGPN is a unique, two-day learning and networking event which brings together the most inspirational leaders and transformational suppliers in local government to share cutting-edge insights, knowledge and experience. 

• Sabio to support Benenden Health’s move to cloud contact centre infrastructure
• Project will introduce SMS, screen sharing and Workforce Engagement Management capability via Genesys Cloud for 130 contact centre agents
• As a Genesys partner with 20+ years’ experience, Sabio will also provide enhanced managed services and customer success 
• The contract comes just months after Sabio was selected to manage Benenden Health’s core customer engagement technology and Workforce Optimisation (WFO) platforms

We're proud to be Headline Sponsor of the European Contact Centre & Customer Service Awards 2024, the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. 

Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform for Essent N.V Subsidiary

Are you using trusted legacy contact centre platforms like Avaya Aura, Elite, AACC or on-premise systems from Cisco or Genesys? While these platforms have provided a pillar of stability and reliable customer engagement, they may lack the agility needed in today's digital-first world.

Nextview Consulting, a leading European design-led Salesforce Consulting Partner, has acquired Sabio’s Salesforce delivery practice, formerly known as makepositive. This acquisition enhances Nextview’s investment in Salesforce consulting services, addressing the growing demand for experience-led digital business transformation across Europe. Sabio will increase its focus and grow its expertise into Service Cloud Voice as well as Salesforce contact centre focused AI capabilities.

We're thrilled to sponsor the recently released 'Health of Retail Report 2024' by the Retail Trust.

We joined Retail Trust on an incredible volunteering day at Marshall Estate!

Our team got involved in a variety of activities, from a creative bench painting competition to a Halloween-themed afternoon tea, where we served treats and spent quality time with the residents. The day wrapped up with live entertainment, bringing smiles and connection to everyone involved.

Watch the video, as our colleagues share their experiences, the joy of giving back, and the positive impact of coming together as a team to support the community.

A team of Sabio volunteers spent the day at Stapleton Cricket Club in Bristol painting the club house. As well as helping the local community, they had a great time spending time with each other outside their usual work daily activities. 

Sabio Group, a global specialist in digital customer experience (CX) transformation, announced today that it is helping Grands Moulins De Paris strengthen CX and customer service through the deployment of a new contact centre solution. 

Leading security solutions provider's AI-powered speech analytics success recognised at Verint’s EMEA CX awards 

Securitas shortlisted twice, alongside fellow Sabio customer Flutter Entertainment 

HAS CLOUD TRANSFORMED YOUR CX OPERATIONS?

Despite Genesys Cloud CX’s powerful capabilities, we have to recognise that the transition to cloud has yet to deliver for many customer service operations.

Ahead of the annually anticipated date, Sabio Group highlights the potential of AI-powered chatbots as a key tool for quick and personalised customer service.