At Disrupt 2024, our keynote, Nina Schick, a pioneering AI thought leader, delves into the Age of AI, exploring its risks and opportunities, and offering insights on how to cultivate the right mindset to navigate this pivotal moment in human history. 

In her speech, Nina will address the 'What, why, and so what' of AI at its core.

In the world of women’s activewear, Sweaty Betty stands out as a brand committed to empowering women through innovative, high-performance designs.

VoiceAbility recently embarked on an ambitious mission to overhaul its legacy telephony system to unlock the power of digital innovation.

Drawing on a career which has seen me navigate various support, professional services and now managed service roles, I’ve developed what I believe to be an effective blueprint for assembling robust teams that are both technically adept and customer-centric. 

In this eBook we look at how Customer Relationship Management (CRM), with its customer data foundation, is playing an increasingly important role in informing and orchestrating today’s customer journeys.

Sabio Group, the digital experience transformation services specialist, has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys. 

De tevredenheid binnen klantcontact is de afgelopen jaren sterk gedaald. Dat is een opvallende conclusie uit de Nationale Voice Monitor 2024. Ook is de telefoon verrassend genoeg in de huidige digitale wereld nog steeds het voorkeurskanaal voor consumenten. Dat heeft o.a. te maken met een groter vertrouwen in mensen dan in digitale assistenten.

The Customer Service & Customer Experiences 2024 conference focuses on the challenges and opportunities you face within both customer experiences, customer service and technical contact center solutions.

In the latest Customer Engage podcast, we had the privilege of discussing Benenden Health's remarkable journey towards operational excellence in their customer contact centre. Through our collaboration with Genesys, we've helped Benenden Health not only overcome operational challenges but also prioritise the wellbeing and support of their workforce.

Together, we've ushered in a new era, transitioning from traditional Workforce Management (WFM) to the more comprehensive approach of Workforce Engagement Management (WEM).

Managing services can be tricky, especially when it comes to remembering who you’re working for.  

As proud sponsors of the Forum Customer Strategy & Planning Conference, we're thrilled to be part of this highly-rated event that transcends the ordinary.

The Contact Centre & Customer Services Summit is a highly focused event that brings the industry together to build relationships. In addition, you’ll enjoy interactive seminars, discussion groups and valuable networking opportunities.
 

At Sabio's recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth. 

• Sabio strengthens position as leader in digital transformation, Artificial Intelligence and customer / employee experiences at its Madrid Disrupt event 
• Event attracted star Spanish speakers such as the Carlos Santana (Dot CSV) and astronaut Sara García Alonso. 

Sabio Group, the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. 

As customer expectations continue to rise, organisations must adapt quickly and leverage the latest technologies to stay ahead of the curve. 

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. 

Workforce Management (WFM) solutions that help enhance the efficiency of customer operations have been around for decades – and there’s a good reason for that. With 70-75% of operational contact centre costs still accounted for by staffing-related costs, there’s an ongoing requirement for effective WFM solutions that can optimise planning and CX operational processes.

We're proud to be Platinum Sponsors for Genesys Xperience 2024!

Het Open Varen event is inmiddels een begrip binnen CX en klantcontact. Op 20 juni vindt alweer de 14e editie plaats waar klantcontact professionals elkaar ontmoeten om te netwerken en te leren over de wat er gaande is binnen onze branche. Sabio Nederland is trots om te melden dat we dit jaar samen met Verint hoofdsponsor zijn van dit event.

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it?  

As proud sponsors of the Forum Customer Strategy & Planning Conference, we're thrilled to be part of this highly-rated event, designed specifically to spotlight industry trends and innovative thought leadership, while also delivering practical skills and fostering fresh perspectives.