At Sabio’s Disrupt 2024 earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). 

Disrupt 2024 took place on 5th March at the Brewery in London.

We had a packed agenda focused on how to craft seamless, satisfying customer journeys enhanced by automation and AI, harness data-fuelled intelligence for more meaningful conversations and take relationships to the next level through deeper CRM integration.

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. 

· Several teams from across the Sabio business took part in the three-day event

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP).  

At Disrupt 2024, Stuart Dorman, Chief Innovation Officer at Sabio, opens the day with a view on the technology that will help to deliver productive conversations for our businesses and our customers.

At Disrupt 2024, some of Sabio’s key clients join Danny Seabone, Managing Director (UK & South Africa) at Sabio, on the stage to discuss the reality of delivering exceptional CX against today's modern social, economic and business challenges.​

At Disrupt 2024, CCMA's CEO, Leigh Hopwood, gets the inside scoop on the highs and lows of customer experience.

At Disrupt 2024, we expose the missing CX link - learn why AI-powered contact centres integrated with customer data analytics and CRM hold the key to delighting the modern consumer.

At Disrupt 2024, Sabio experts unlock the key ingredients to CX glory - using real-world examples to spotlight essential contact centre, AI, data, and CRM successes.

At Disrupt 2024, Martin Teasdale, Founder of Get out of Wrap hosts the panel about the abuse on the frontline to delight for the vulnerable. We uncover how to build brilliant experiences inclusive of all in this session.

At Disrupt 2024, Tim Walpole, Head of Product and Innovation at Retail Trust, discusses how to drive wellbeing innovation, make better decisions, adapt faster and showcase impact.

At Disrupt 2024, our keynote, Nina Schick, a pioneering AI thought leader, delves into the Age of AI, exploring its risks and opportunities, and offering insights on how to cultivate the right mindset to navigate this pivotal moment in human history. 

In her speech, Nina will address the 'What, why, and so what' of AI at its core.

In the world of women’s activewear, Sweaty Betty stands out as a brand committed to empowering women through innovative, high-performance designs.

VoiceAbility recently embarked on an ambitious mission to overhaul its legacy telephony system to unlock the power of digital innovation.

Drawing on a career which has seen me navigate various support, professional services and now managed service roles, I’ve developed what I believe to be an effective blueprint for assembling robust teams that are both technically adept and customer-centric. 

In this eBook we look at how Customer Relationship Management (CRM), with its customer data foundation, is playing an increasingly important role in informing and orchestrating today’s customer journeys.

Sabio Group, the digital experience transformation services specialist, has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys. 

Envisagez-vous l'IA et l'automatisation pour votre Expérience Client (CX) ?

The Customer Service & Customer Experiences 2024 conference focuses on the challenges and opportunities you face within both customer experiences, customer service and technical contact center solutions.

In the latest Customer Engage podcast, we had the privilege of discussing Benenden Health's remarkable journey towards operational excellence in their customer contact centre. Through our collaboration with Genesys, we've helped Benenden Health not only overcome operational challenges but also prioritise the wellbeing and support of their workforce.

Together, we've ushered in a new era, transitioning from traditional Workforce Management (WFM) to the more comprehensive approach of Workforce Engagement Management (WEM).