Managing services can be tricky, especially when it comes to remembering who you’re working for.  

Envisagez-vous l'IA et l'automatisation pour votre Expérience Client (CX) ? 

As proud sponsors of the Forum Customer Strategy & Planning Conference, we're thrilled to be part of this highly-rated event that transcends the ordinary.

The Contact Centre & Customer Services Summit is a highly focused event that brings the industry together to build relationships. In addition, you’ll enjoy interactive seminars, discussion groups and valuable networking opportunities.
 

At Sabio's recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth. 

• Sabio strengthens position as leader in digital transformation, Artificial Intelligence and customer / employee experiences at its Madrid Disrupt event 
• Event attracted star Spanish speakers such as the Carlos Santana (Dot CSV) and astronaut Sara García Alonso. 

Sabio Group, the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. 

As customer expectations continue to rise, organisations must adapt quickly and leverage the latest technologies to stay ahead of the curve. 

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. 

Workforce Management (WFM) solutions that help enhance the efficiency of customer operations have been around for decades – and there’s a good reason for that. With 70-75% of operational contact centre costs still accounted for by staffing-related costs, there’s an ongoing requirement for effective WFM solutions that can optimise planning and CX operational processes.

We're proud to be Platinum Sponsors for Genesys Xperience 2024!

Nous avons le plaisir de participer au Roadshow Genesy à Nantes le 13 juin 2024.

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it?  

As proud sponsors of the Forum Customer Strategy & Planning Conference, we're thrilled to be part of this highly-rated event, designed specifically to spotlight industry trends and innovative thought leadership, while also delivering practical skills and fostering fresh perspectives.

Is your organisation leveraging the latest technology to deliver outstanding customer experiences?  

• Sabio Named ‘Enterprise Cloud Partner of the Year – International’ by Avaya at Avaya Engage 
• Award comes days after Sabio Recognised Twice at Verint’s EMEA Partner Summit 

If you are currently working on transformation programmes within AI, if you are responsible for identifying improvements within the contact centre or if you are responsible for maintaining your customer experience within AI, the Sabio AI Community Day is for you! 

We work in the most valuable industry in business. Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly, warm and welcoming sector. Celebrating all this is something I love doing each year at the UK National Contact Centre Awards. The big question is what does it take to be the best in our industry?  

Genesys Engage is powerful, but can be complex to manage, especially when customer needs change fast.