We're proud to sponsor Genesys Xperience 2023.

Sabio is headline sponsor of the UK National Contact Centre Awards 2023.

• Memo Group partners with Sabio for seamless integration of Twilio Flex, leveraging Sabio's expertise and consultancy services
• Project expands Sabio’s presence in Belgium, while strengthening its growing Dutch operations & Benelux customer base

Having WFM technology in place doesn’t always mean your organisation experiences maximum benefit.

As the sun set on London's iconic River Thames, attendees of our 'Disrupt on the River' event found themselves not just on a boat, but at the helm of the future of customer engagement. 

In a historic first, Sabio Group ignited a spark of digital innovation in the heart of Scotland recently. 

Sabio's flagship event 'Disrupt' will be returning in the year 2024.

Mark your calendars and prepare for an experience that will leave you feeling informed, motivated, and inspired.

Demonstrating our support for the customer contact industry, Sabio is sponsoring the greatest awards programme in the customer contact industry.

• Davies partnering with Sabio Group to transform its contact centre technology and infrastructure
• Project includes migration to cloud contact centre & workforce engagement management capability for 1500 contact centre agents across 13 business units 
• Sabio Group will also provide support and delivery services, with the transformation project supporting Davies’ future global growth ambitions

• Aramisauto is a leader in B2C online used car sales in France, and is part of the Aramis Group
• Sabio is supporting its digital transformation, including the migration of its contact centre infrastructure – including 400 advisors - to Genesys Cloud
• The project will enhance quality of customer experience & engagement within the contact centre & across multiple customer interaction channels 

In a rapidly evolving, increasingly customer-centric business landscape, enterprises are recognising the need for a deeper understanding of their customers. 

Disrupt 2023 tuvo lugar el 26 de abril en la Casa del Lector en Madrid. Tuvimos una agenda repleta centrada en el futuro del Contact Center, la IA y la automatización, con casos de éxito contados por sus protagonistas y speakers invitados como Marc Vidal, Roberto Brasero y Sergio Scariolo, todo ello conducido por Angie Rigueiro.

Disrupt reúne a organizaciones de éxito, partners tecnológicos y expertos del sector para impulsar una experiencia del cliente excepcional.

Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors.

Jen Sharp, Contact Centre Director at DHL Express, talks about what DHL is doing in regard to innovation in their UK contact centres, as well as the recent successes they’ve seen in their WFM project with Sabio that is now being replicated across DHL Express contact centres in Europe.

Sabio Group, the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework.

In August, I was part of an incredible group of individuals who came together to make Swindon & Wiltshire Pride (SWP) 2023 a resounding success. As a registered charity, SWP is driven by a passionate Executive Committee of 14 volunteers who tirelessly work throughout the year to promote equality and diversity, raise awareness about discrimination, and create a safe space for the LGBTQIA+ community. 

In the dynamic landscape of financial services, where numerous firms are vying for the same set of customers, differentiation is the name of the game.

In the intricate dance between businesses and their customers, artificial intelligence (AI) has swiftly glided in, changing the rhythm and dynamics of customer interaction. 

Friend of Sabio Group - Michael De Decker, the current co-owner and former CEO of Memo Group in Belgium - chats with Get out of Wrap’s Martin Teasdale about the importance of democratising data for true innovation in the contact centre, as well as touching on his experiences at Harvard Business School, Memo’s growth journey in Belgium and what new tech ventures awaits him in the coming weeks and months.

You can also learn more about Sabio’s Twilio Flex project with Memo Group from 12 minutes onwards…