• Salesforce and Genesys announced a closer alignment after launching an AI-powered customer experience and relationship management solution – CX Cloud - earlier today (Wednesday, September 6th) 

• Both organisations revealed the partnership with the aim of helping to “drive more value from data and AI”

• Sabio Group “stands alone” as the only Genesys and Salesforce partner capable of helping organisations maximise value from CX Cloud

It's no secret that workforce management (WFM) is at the core of effective business operations.

Wednesday, 13th September was a hallmark day for the customer experience (CX) community as Sabio Group's HQ in London played host to its dedicated Genesys Cloud CX session.  

El próximo 5 de Octubre a las 16:00 horas, Sabio te invita a un Webinar gratuito para presentar los beneficios de elegir lo mejor de cada nube, la que creemos puede ser la combinación perfecta para muchas organizaciones.

With the digital age advancing at an unprecedented rate, AI's role in customer service has never been more paramount.

Sabio’s Nigel Winship, Solutions Consultant for our Wellbeing Companion solution, part of our newly launched Wellbeing Programme, chats to Get out of Wrap’s Martin Teasdale on all things Wellbeing in the Contact Centre; and dives deep into our psycho-social model of advisor wellbeing.

To deliver a brilliant customer experience in a call centre, it's imperative that businesses understand the specific reasons why customers contact them.

Marsh Finance, one of the UK's leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers.

• Sabio Group’s CINO, Stuart Dorman, joined leading retailers and grocers to discuss the potential of AI – with a particular focus on Generative AI 
• The event saw leading minds from the likes of the Retail Trust, Ralph Lauren, Estee Lauder, Starbucks, Burberry, Marks and Spencer and Lidl debating current challenges and opportunities in the industry 
• Nutun CX, the Durban-based contact centre BPO, joined other renowned South African CX thought leaders to discuss the nation’s credentials as an outsource location for brands 
• Delegates also covered the importance

The 2023-24 UK Customer Experience Decision-Makers' Guide is based on surveys with 209 UK organisations and 1,000+ interviews with UK consumers.

The recent shift in customer behaviour has had a radical impact on contact strategy and the means to deliver it.

For the same reasons that the language of ‘call centre’ evolved into ‘contact centre’, we are now witnessing another leap forward, but what does this mean for you?

This, the latest edition of CX Realities has had time on its side; we can now fully reflect on the combined impact of the pandemic and cost-of-living challenges as back-to-back crises.

Exceptional CX is driven by leaders who aren't afraid to break boundaries, challenge themselves, and harness innovation. Together let's push the limits and create a brilliant #customerexperience for every person, everywhere, every time.

Los líderes que impulsan una CX excepcional no tienen miedo rompen fronteras, desafiarse a sí mismos y aprovechar la innovación. Juntos superemos los límites y creamos una experiencia de cliente brillante para todos, en todas partes, en cada momento.

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

ARE YOU A WORKFORCE MANAGEMENT SPECALIST?

If you're a planning, insight or transformation specialist then the Sabio WFM Community Day is designed with you in mind. You'll have the opportunity to meet like-minded professionals, discuss many of the challenges you encounter in planning and resourcing and learn how organisations are solving these through innovative solutions and best practice.

Innovating your contact centre with Twilio Flex.

The customer experience (CX) landscape constantly evolves. 

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option... 

Sabio Group, the global digital experience transformation services specialist, today announced the successful launch of an innovative ‘Alexa-like’ virtual assistant solution for Vodafone Spain that has dramatically improved customer satisfaction.  

We're proud to be sponsors of Twilio Signal taking place 31st October 2023.